Lost Your VPN Config or Access Key
Log in to the Outlivion dashboard, find your subscription link or config, and re-import it into your VPN client. All your devices use the same subscription link — you do not need a separate key per device.
Step 1
Log in to my.outlivion.space and copy the subscription link from the dashboard.
Step 2
Import the fresh link into your VPN client — this replaces any outdated config.
- The issue no longer reproduces in the network where you noticed it.
- Your critical service or workflow behaves consistently after the re-check.
- You know what context to send to support if the issue comes back.
- You cannot log in to the Outlivion dashboard — contact support for account recovery.
- The dashboard shows no active subscription — check your payment status.
- The fresh config still does not connect after re-import.
- Account email address.
- Device and OS you are trying to set up.
- What error appears after importing the fresh config.
- On iPhone: in Happ, use Import > From Clipboard or Import > From URL.
- On Android: in Hiddify or v2RayTun, use Add Subscription and paste the link.
- On Windows/macOS: in Hiddify, use Profiles > Add Profile and paste the link.
How to recognize this issue
This issue usually appears through one or more of the following symptoms.
- Config file deleted or client reset after a phone upgrade.
- Connection link expired or no longer working after an account change.
- Moved to a new device and do not have the original setup file.
Most common causes
App data was cleared or the device was reset.
Old config link expired — subscription configs update periodically.
Device upgrade without backing up the VPN client data.
First checks
Start with the cheapest checks before changing everything at once.
- Log in to my.outlivion.space and copy the subscription link from the dashboard.
- Import the fresh link into your VPN client — this replaces any outdated config.
Diagnostic flow
If the fast checks did not help, localize the problem step by step.
- Log in to the Outlivion dashboard with your account credentials.
- Find the subscription / access section and copy the link.
- Open your VPN client, delete the old profile if it exists, and import the fresh link.
- Test the connection on mobile data to confirm the new config is working.
Device-specific notes
On iPhone: in Happ, use Import > From Clipboard or Import > From URL.
On Android: in Hiddify or v2RayTun, use Add Subscription and paste the link.
On Windows/macOS: in Hiddify, use Profiles > Add Profile and paste the link.
When to escalate to support
You cannot log in to the Outlivion dashboard — contact support for account recovery.
The dashboard shows no active subscription — check your payment status.
The fresh config still does not connect after re-import.
What to send to support
The more precise the context, the faster support can help.
- Account email address.
- Device and OS you are trying to set up.
- What error appears after importing the fresh config.
Continue with the next logical step
The actions below follow the page intent: start with the primary next step, then use setup, support, or the travel checker if needed.
Frequently asked questions
Yes. The subscription link works on all your devices. Import it on each device.
Outlivion updates server endpoints periodically. Re-importing the subscription link always gives you the current working config.
Use the password reset flow on the login page, or contact support with your account email.
No. Your subscription is tied to your account. Losing the config just means re-importing — your subscription period is unaffected.